What is Tuscaloosa 311?
Tuscaloosa 311 is the three-digit non-emergency telephone line for Tuscaloosa, which directs callers to the City of Tuscaloosa’s non-emergency call center. 311 helps residents submit service requests, get assistance with permits or licenses, find information on city events, or report a problem with any city services. The call center is open Monday through Friday from 7:00am to 7:00pm and is closed on all city observed holidays.
Common Requests Types:
- Garbage
- Trash and Recycling
- Animal Control
- Water and Sewer
- Roads and Streets
How can I submit a request?
There are three ways to submit a request to 311:
- Dial 311 within City limits, or call 205-248-5311
- Submit a request on this page using the form on this page
- Download the free 311 app from the App Store or Google Play Store
HOW IT WORKS
1. Submit
Request a service or report an issue.
2. Review
Once submitted, your request is reviewed by the appropriate City department and the work is assigned and scheduled.
3. Work
We’re on it! Estimated times to complete requests vary by request type.
4. Update
If you provided an email address, you will receive status updates on your request.