Thank you for using our online services site.
Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.
If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at ubcontact@tuscaloosa.com or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.
If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.
In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.
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I don’t know my account number and customer number. How can I get them?
If you do not have this information please email us to request it. In your email please include the following:
- Account holder’s name,
- Service address, and
- Last four digits of the account holder’s SS#.